Research

Our open communication style and rigorous data gathering and analysis processes make us excellent researchers.  We provide research to public and private organizations on market conditions, client satisfaction, marketing and business development, and employee perceptions.

Our research starts with a focus on research goals and the development of rigorous data gathering protocols to drive useful and meaningful results.  We provide both qualitative and quantitative research processes, including face-to-face, telephone, and internet data gathering techniques.  And, we analyze data using a range of standard and multivariate tools.

Our client satisfaction/perception interviews use strategic guides to gather useful information to drive operational and marketing initiatives and improvements.  Clients appreciate our friendly and professional style and provide us useful and detailed information.  Our researchers are trained in asking well-considered questions and to use relevant follow-up questions to get high quality data. Our write-ups are detailed and useful; our clients are always amazed at the value they receive from each interview. 

We are trained in a full range of statistical tools to analyze data and mine data sets for meaningful conclusions.  Our reports are useful and can be used to drive organizational change – they include clear, defensible results and graphics to aid understanding.

“Nary a day goes by that I and the people I work with don’t think of your organization and the tool we’ve been given. Thank you!” 

Jim Lohr, Manager, Washington State Public Employment Relations Commission